Get all object properties

Required Parameters	How to use	Description
OAuth access token or private app access token	Authorization: Bearer {token} header	Used to authenticate the request. Please see this page for more details about authentication.
Object type	:object_type Used in the request URL	The specific object that you want the properties for. Must be one of: tickets products line_items

Example GET URL (pulling properties for tickets): https://api.hubapi.com/properties/v2/tickets/properties Example response: [ { "name": "closed_date", "label": "Close date", "description": "The date the ticket was closed", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "created_by", "label": "Created by", "description": "VID of contact that created the ticket", "groupName": "ticketinformation", "type": "number", "fieldType": "text", "hidden": true, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "createdate", "label": "Create date", "description": "The date the ticket was created", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "first_agent_reply_date", "label": "Date of first agent response", "description": "The date of the first response from an agent", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_custom_inbox", "label": "Custom inbox ID", "description": "ID of the custom inbox the ticket is associated with", "groupName": "ticketinformation", "type": "number", "fieldType": "text", "hidden": true, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_lastactivitydate", "label": "Last activity date", "description": "The last time a note, call, email, meeting, or task was logged on the ticket", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_lastcontacted", "label": "Last contacted", "description": "The last time a call, email, or meeting was logged on the ticket", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_lastmodifieddate", "label": "Last modified date", "description": "The last time any property on the ticket was modified", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_nextactivitydate", "label": "Next activity date", "description": "The date of the next activity on the ticket", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_num_times_contacted", "label": "Number of times contacted", "description": "The number of times a call, email, or meeting was logged on the ticket", "groupName": "ticketinformation", "type": "number", "fieldType": "number", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_pipeline", "label": "Ticket pipeline", "description": "The pipeline that contains this ticket", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": true, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": false, "mutableDefinitionNotDeletable": true, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_pipeline_stage", "label": "Ticket status", "description": "The pipeline stage that contains this ticket", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": true, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": false, "mutableDefinitionNotDeletable": true, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_ticket_category", "label": "Category", "description": "Main reason customer reached out for help", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "checkbox", "hidden": false, "options": [ { "hidden": false, "label": "Product issue", "description": null, "displayOrder": 1, "doubleData": null, "readOnly": null, "value": "PRODUCT_ISSUE" }, { "hidden": false, "label": "Billing issue", "description": null, "displayOrder": 2, "doubleData": null, "readOnly": null, "value": "BILLING_ISSUE" }, { "hidden": false, "label": "Feature request", "description": null, "displayOrder": 3, "doubleData": null, "readOnly": null, "value": "FEATURE_REQUEST" }, { "hidden": false, "label": "General inquiry", "description": null, "displayOrder": 4, "doubleData": null, "readOnly": null, "value": "GENERAL_INQUIRY" } ], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": false, "mutableDefinitionNotDeletable": true, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_ticket_id", "label": "Ticket id", "description": "The unique id for this ticket", "groupName": "ticketinformation", "type": "number", "fieldType": "text", "hidden": false, "options": [], "calculated": true, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hs_ticket_priority", "label": "Ticket priority", "description": "The level of attention needed on the ticket", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "select", "hidden": false, "options": [ { "hidden": false, "label": "Low", "description": "Issue has been resolved and does not need following up", "displayOrder": 0, "doubleData": null, "readOnly": null, "value": "LOW" }, { "hidden": false, "label": "High", "description": "Ticket is waiting in a queue and not being actively worked on", "displayOrder": 3, "doubleData": null, "readOnly": null, "value": "HIGH" } ], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hubspot_owner_assigneddate", "label": "Owner assigned date", "description": "The date an owner was assigned to the ticket", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": true, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "last_engagement_date", "label": "Date of last engagement", "description": "The date of the last reply or note", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "last_reply_date", "label": "Date of last customer reply", "description": "The date of the last customer response", "groupName": "ticketinformation", "type": "datetime", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "nps_follow_up_answer", "label": "NPS follow up", "description": "Answer to NPS follow up question", "groupName": "ticketinformation", "type": "string", "fieldType": "textarea", "hidden": true, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "nps_follow_up_question_version", "label": "NPS follow up question", "description": "Specific version of NPS follow up question that was asked", "groupName": "ticketinformation", "type": "number", "fieldType": "text", "hidden": true, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "nps_score", "label": "Conversation NPS score", "description": "NPS score received after ticket resolution", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "select", "hidden": true, "options": [ { "hidden": false, "label": "0", "description": "NPS score of 0", "displayOrder": 0, "doubleData": null, "readOnly": null, "value": "0" }, { "hidden": false, "label": "1", "description": "NPS score of 1", "displayOrder": 1, "doubleData": null, "readOnly": null, "value": "1" }, { "hidden": false, "label": "2", "description": "NPS score of 2", "displayOrder": 2, "doubleData": null, "readOnly": null, "value": "2" }, { "hidden": false, "label": "3", "description": "NPS score of 3", "displayOrder": 3, "doubleData": null, "readOnly": null, "value": "3" }, { "hidden": false, "label": "4", "description": "NPS score of 4", "displayOrder": 4, "doubleData": null, "readOnly": null, "value": "4" }, { "hidden": false, "label": "5", "description": "NPS score of 5", "displayOrder": 5, "doubleData": null, "readOnly": null, "value": "5" }, { "hidden": false, "label": "6", "description": "NPS score of 6", "displayOrder": 6, "doubleData": null, "readOnly": null, "value": "6" }, { "hidden": false, "label": "7", "description": "NPS score of 7", "displayOrder": 7, "doubleData": null, "readOnly": null, "value": "7" }, { "hidden": false, "label": "8", "description": "NPS score of 8", "displayOrder": 8, "doubleData": null, "readOnly": null, "value": "8" }, { "hidden": false, "label": "9", "description": "NPS score of 9", "displayOrder": 9, "doubleData": null, "readOnly": null, "value": "9" }, { "hidden": false, "label": "10", "description": "NPS score of 10", "displayOrder": 10, "doubleData": null, "readOnly": null, "value": "10" } ], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": false, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "source_thread_id", "label": "Reference to email thread", "description": "The id of an email thread with ticket conversation", "groupName": "ticketinformation", "type": "string", "fieldType": "text", "hidden": true, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "time_to_close", "label": "Time to close", "description": "The time between when the ticket was created and closed", "groupName": "ticketinformation", "type": "number", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "time_to_first_agent_reply", "label": "Time to first agent reply", "description": "The time between when the ticket was created and an agent first replied", "groupName": "ticketinformation", "type": "number", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": -1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "subject", "label": "Ticket name", "description": "Short summary of ticket", "groupName": "ticketinformation", "type": "string", "fieldType": "text", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 0, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": true, "favoritedOrder": 0, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "content", "label": "Ticket description", "description": "Full description of ticket issue", "groupName": "ticketinformation", "type": "string", "fieldType": "textarea", "hidden": false, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 1, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": true, "favoritedOrder": 1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "source_type", "label": "Ticket source", "description": "Channel where ticket was originally submitted", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "select", "hidden": false, "options": [ { "hidden": false, "label": "Chat", "description": "Tickets created via live chat, Messenger, and bots", "displayOrder": 1, "doubleData": null, "readOnly": null, "value": "CHAT" }, { "hidden": true, "label": "Web", "description": "Tickets created using web widget", "displayOrder": 6, "doubleData": null, "readOnly": null, "value": "WEB" }, { "hidden": false, "label": "Email", "description": "Emails received on your support mailbox", "displayOrder": 5, "doubleData": null, "readOnly": null, "value": "EMAIL" }, { "hidden": true, "label": "Facebook Messenger", "description": "Messages sent to you on Facebook", "displayOrder": 4, "doubleData": null, "readOnly": null, "value": "FB_MSG" }, { "hidden": true, "label": "Tweet", "description": "Tweet mentions", "displayOrder": 3, "doubleData": null, "readOnly": null, "value": "TWITTER" }, { "hidden": true, "label": "Twitter DM", "description": "Direct message from Twitter user", "displayOrder": 2, "doubleData": null, "readOnly": null, "value": "TWITTER_DM" }, { "hidden": false, "label": "Form", "description": "Tickets created through a form submission", "displayOrder": 7, "doubleData": null, "readOnly": null, "value": "FORM" }, { "hidden": false, "label": "Phone", "description": "Tickets created via phone", "displayOrder": 8, "doubleData": null, "readOnly": null, "value": "PHONE" } ], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 2, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": true, "favoritedOrder": 2, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "source_ref", "label": "Reference to source-specific object", "description": "The id of a connected source object", "groupName": "ticketinformation", "type": "string", "fieldType": "text", "hidden": true, "options": [], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 3, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": true, "favoritedOrder": 3, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "status", "label": "Ticket status", "description": "Current position of ticket in process", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "select", "hidden": true, "options": [ { "hidden": false, "label": "New", "description": "Ticket is waiting in a queue and not being actively worked on", "displayOrder": 0, "doubleData": null, "readOnly": null, "value": "OPEN" }, { "hidden": false, "label": "Waiting on contact", "description": "Waiting on contact", "displayOrder": 1, "doubleData": null, "readOnly": null, "value": "WAITING_ON_CONTACT" }, { "hidden": false, "label": "Waiting on us", "description": "Work is being done to resolve/mitigate the issue", "displayOrder": 2, "doubleData": null, "readOnly": null, "value": "IN_PROGRESS" }, { "hidden": false, "label": "Closed", "description": "Issue has been resolved and does not need following up", "displayOrder": 3, "doubleData": null, "readOnly": null, "value": "CLOSED" } ], "calculated": false, "externalOptions": false, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 4, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": false, "favorited": true, "favoritedOrder": 4, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "tags", "label": "Tags", "description": "Tags associated with your tickets", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "text", "hidden": true, "options": [], "calculated": false, "externalOptions": true, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 5, "readOnlyValue": false, "readOnlyDefinition": false, "mutableDefinitionNotDeletable": true, "favorited": true, "favoritedOrder": 5, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hubspot_owner_id", "label": "HubSpot owner", "description": "The owner of the ticket", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "select", "hidden": false, "options": [], "calculated": false, "externalOptions": true, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 6, "readOnlyValue": false, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": true, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": "OWNER", "formField": false, "hubspotDefined": true, "updatedUserId": null }, { "name": "hubspot_team_id", "label": "HubSpot team", "description": "The name of the team associated with the owner of the ticket", "groupName": "ticketinformation", "type": "enumeration", "fieldType": "select", "hidden": false, "options": [], "calculated": false, "externalOptions": true, "isCustomizedDefault": false, "deleted": null, "createdAt": null, "updatedAt": null, "displayOrder": 7, "readOnlyValue": true, "readOnlyDefinition": true, "mutableDefinitionNotDeletable": true, "favorited": false, "favoritedOrder": -1, "displayMode": "current_value", "showCurrencySymbol": null, "createdUserId": null, "textDisplayHint": null, "numberDisplayHint": null, "optionsAreMutable": null, "referencedObjectType": null, "formField": false, "hubspotDefined": true, "updatedUserId": null } ]

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