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Create a group of tickets

Last updated May 31, 2023

POST /crm-objects/v1/objects/tickets/batch-create

Method Details

HTTP Methods:

POST

Content Type:

application/json

Response Format:

json

Requires Authentication?

Yes

Rate Limited?

Yes

Headers

User-Agent

Products:

Service Hub

Required Scope:

tickets

Create a group of tickets. Up to 100 tickets can be created in a single request.

The request body will be an array, with each entry being a list of ticket properties you want to set for each new ticket. You must set the ticket pipeline and stage when creating a new ticket. Please see the example for more details.

 

Required Parameters How to use Description
OAuth access token or private app access token Authorization: Bearer {token} header Used to authenticate the request. Please see this page for more details about authentication.
Pipeline "hs_pipeline"
Used in the request JSON		 The ID of the pipeline the ticket is in.
Stage "hs_pipeline_stage"
Used in the request JSON 		 The ticket's stage in its pipeline.

Optional Parameters How to use Description
Any other ticket properties Used in the request JSON You can include any other ticket properties in the request.

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Example POST URL: https://api.hubapi.com/crm-objects/v1/objects/tickets/batch-create Example POST JSON (creating two tickets): [ [ { "name": "source_type", "value": "TWITTER_DM" }, { "name": "status", "value": "OPEN" }, { "name": "created_by", "value": "496346" }, { "name": "subject", "value": "This is another example ticket" } ], [ { "name": "source_type", "value": "FORM" }, { "name": "status", "value": "CLOSED" }, { "name": "created_by", "value": "496346" }, { "name": "subject", "value": "Yet anotherexample ticket" } ] ] Example response: [ { "objectType": "TICKET", "portalId": 62515, "objectId": 178218, "properties": { "hs_lastmodifieddate": { "versions": [ { "name": "hs_lastmodifieddate", "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceVid": [] } ], "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceId": null }, "subject": { "versions": [ { "name": "subject", "value": "This is another example ticket", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "This is another example ticket", "timestamp": 1522870759430, "source": "API", "sourceId": null }, "createdate": { "versions": [ { "name": "createdate", "value": "0", "timestamp": 0, "source": "API", "sourceVid": [] } ], "value": "0", "timestamp": 0, "source": "API", "sourceId": null }, "source_type": { "versions": [ { "name": "source_type", "value": "TWITTER_DM", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "TWITTER_DM", "timestamp": 1522870759430, "source": "API", "sourceId": null }, "created_by": { "versions": [ { "name": "created_by", "value": "496346", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "496346", "timestamp": 1522870759430, "source": "API", "sourceId": null }, "status": { "versions": [ { "name": "status", "value": "OPEN", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "OPEN", "timestamp": 1522870759430, "source": "API", "sourceId": null } }, "isDeleted": false }, { "objectType": "TICKET", "portalId": 62515, "objectId": 176602, "properties": { "hs_lastmodifieddate": { "versions": [ { "name": "hs_lastmodifieddate", "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceVid": [] } ], "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceId": null }, "subject": { "versions": [ { "name": "subject", "value": "Yet anotherexample ticket", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "Yet anotherexample ticket", "timestamp": 1522870759430, "source": "API", "sourceId": null }, "createdate": { "versions": [ { "name": "createdate", "value": "0", "timestamp": 0, "source": "API", "sourceVid": [] } ], "value": "0", "timestamp": 0, "source": "API", "sourceId": null }, "source_type": { "versions": [ { "name": "source_type", "value": "FORM", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "FORM", "timestamp": 1522870759430, "source": "API", "sourceId": null }, "created_by": { "versions": [ { "name": "created_by", "value": "496346", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "496346", "timestamp": 1522870759430, "source": "API", "sourceId": null }, "status": { "versions": [ { "name": "status", "value": "CLOSED", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "CLOSED", "timestamp": 1522870759430, "source": "API", "sourceId": null } }, "isDeleted": false } ]