Update a group of tickets

Method Details

HTTP Methods:

POST

Content Type:

application/json

Response Format:

json

Requires Authentication?

Yes

Rate Limited?

Headers

Products:

Service Hub

Required Scope:

Update a group of existing tickets. Up to 100 tickets can be updated in a single request.

The request body will be an array, with each element containing the ID of the ticket to update and a list of properties to update for that ticket. See the examples for details.

Required Parameters	How to use	Description
OAuth access token or private app access token	Authorization: Bearer {token} header	Used to authenticate the request. Please see this page for more details about authentication.
Ticket ID	"objectId": Used in the request body.	The ID of the ticket you want to update.

Optional Parameters	How to use	Description
Ticket properties	"properties": [] Used in the request body.	A list of properties to update for the given ticket. Each entry must include the name of the property and the new value of the property. See the example for details.

JSON

Example POST URL: https://api.hubapi.com/crm-objects/v1/objects/tickets/batch-update Example POST data (updating 2 properties each for 2 tickets): [ { "objectId": 176602, "properties": [ { "name": "status", "value": "CLOSED" }, { "name": "content", "value": "This is now an updated ticket marked as closed." } ] }, { "objectId": 178218, "properties": [ { "name": "status", "value": "IN_PROGRESS" }, { "name": "content", "value": "This is another updated ticket marked as in progress." } ] } ] Example Response: [ { "objectType": "TICKET", "portalId": 62515, "objectId": 176602, "properties": { "content": { "versions": [ { "name": "content", "value": "This is now an updated ticket marked as closed.", "timestamp": 1522872562016, "source": "API", "sourceVid": [] } ], "value": "This is now an updated ticket marked as closed.", "timestamp": 1522872562016, "source": "API", "sourceId": null }, "status": { "versions": [ { "name": "status", "value": "CLOSED", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "CLOSED", "timestamp": 1522870759430, "source": "API", "sourceId": null } }, "isDeleted": false }, { "objectType": "TICKET", "portalId": 62515, "objectId": 178218, "properties": { "hs_lastmodifieddate": { "versions": [ { "name": "hs_lastmodifieddate", "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceVid": [] } ], "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceId": null }, "content": { "versions": [ { "name": "content", "value": "This is another updated ticket marked as in progress.", "timestamp": 1522876779774, "source": "API", "sourceVid": [] } ], "value": "This is another updated ticket marked as in progress.", "timestamp": 1522876779774, "source": "API", "sourceId": null }, "status": { "versions": [ { "name": "status", "value": "IN_PROGRESS", "timestamp": 1522876779774, "source": "API", "sourceVid": [] }, { "name": "status", "value": "OPEN", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "IN_PROGRESS", "timestamp": 1522876779774, "source": "API", "sourceId": null } }, "isDeleted": false } ]