Update a ticket

Method Details

HTTP Methods:

PUT

Content Type:

application/json

Response Format:

json

Requires Authentication?

Yes

Rate Limited?

Headers

Products:

Service Hub

Required Scope:

Update an existing ticket by its ID.

The request body must be a list of properties you want to update, with each entry including the internal name of the property you want to update, and the new value for that property. See the example for details.

Required Parameters	How to use	Description
OAuth access token or private app access token	Authorization: Bearer {token} header	Used to authenticate the request. Please see this page for more details about authentication.
Ticket ID	:id Used in the request URL	The ID of the ticket you want to update.

Optional Parameters	How to use	Description
Property List	Used in the request body.	A list of properties you want to update. Each entry must include the name of the property and the value you want to update to. See the example for more details.

JSON

Example PUT URL: https://api.hubapi.com/crm-objects/v1/objects/tickets/176602 Example PUT data (updating two properties): [ { "name": "hs_ticket_priority", "value": "HIGH" }, { "name": "content", "value": "This is now an updated ticket marked as high priority." } ] Example response: { "objectType": "TICKET", "portalId": 62515, "objectId": 176602, "properties": { "hs_lastmodifieddate": { "versions": [ { "name": "hs_lastmodifieddate", "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceVid": [] } ], "value": "0", "timestamp": 0, "source": "CALCULATED", "sourceId": null }, "hs_ticket_priority": { "versions": [ { "name": "hs_ticket_priority", "value": "HIGH", "timestamp": 1560173981204, "source": "API", "sourceVid": [] } ], "value": "HIGH", "timestamp": 1560173981204, "source": "API", "sourceId": null }, "content": { "versions": [ { "name": "content", "value": "This is now an updated ticket marked as high priority.", "timestamp": 1522872562016, "source": "API", "sourceVid": [] } ], "value": "This is now an updated ticket marked as closed.", "timestamp": 1522872562016, "source": "API", "sourceId": null }, "status": { "versions": [ { "name": "status", "value": "CLOSED", "timestamp": 1522872562016, "source": "API", "sourceVid": [] }, { "name": "status", "value": "CLOSED", "timestamp": 1522870759430, "source": "API", "sourceVid": [] } ], "value": "CLOSED", "timestamp": 1522872562016, "source": "API", "sourceId": null } }, "isDeleted": false }